Help Desk (User Support)
Professional, Certified Experts Supporting Your Business
Full Problem Resolution & Expert Customer Service
With New York Geek Girls’ Help Desk, you can enjoy peace of mind knowing that our certified technicians can quickly and efficiently resolve your users’ technical problems including software crashes, lost passwords, email issues, etc. Proper technical support will keep your business running smoothly all year round.
Proactive Care & Maintenance
Not every support issue can be called a catastrophe…until it prevents you from doing your job. We’re here to help you stay ahead of the curve, so you can focus on growing your business – and to do so, we’ve adopted a proactive approach to IT maintenance.
Our help desk is a seamless extension of our remote monitoring platform. So when you call to report an issue, there’s a good chance we’re already aware of the problem you’re experiencing – and are actively working to resolve it.
Our technicians receive regular training, coaching and quality review to continuously sharpen their skills, and they’re backed by a team of professional supervisors and managers to ensure consistency and unmatched service delivery. Our technology certifications include: